David Williams named Senior Vice President of Product at PagerDuty

Key Takeaways:

• David Williams has been named Senior Vice President of Product at PagerDuty.
• His appointment aligns with PagerDuty’s focus on AI-driven incident response and automation.

PagerDuty Expands Leadership with David Williams

PagerDuty, a leading provider of digital operations management solutions, has announced the appointment of David Williams as its new Senior Vice President of Product. Williams will oversee PagerDuty’s product strategy, with a focus on advancing AI-powered automation and incident response.

Williams joins PagerDuty from Sticky Technologies, a venture-backed AI startup, where he was co-founder and CEO. Previously, Williams served as Senior Vice President of Product at Zendesk. He grew revenue from $220 million to $1 billion by maturing beyond a small and medium business product into an integrated multi-product portfolio. He brings nearly 30 years of experience leading product development and marketing in various leadership roles at companies including VerticalResponse, YP, Palm, Inc., and Handspring Inc. Williams will report to PagerDuty Chief Product Development Officer Jeffrey Hausman.

A Strong Fit for PagerDuty’s AI-Powered Strategy

PagerDuty has been investing heavily in AI-driven solutions to streamline enterprises' digital operations. With Williams at the helm of its product division, the company aims to enhance its capabilities in incident response, workflow automation, and IT service operations.

In a statement, Williams expressed enthusiasm about joining PagerDuty, emphasizing the company’s potential to transform IT operations through AI and automation. His appointment signals PagerDuty’s continued commitment to scaling its AI-based incident response platform.